HELP
Do you have a question for Seriously!?
Our FAQ might have the answer you are looking for.
Do you need help setting up your Seriously! service?
Use one of simple guides below to set up your Internet connection, email addresses and web space.
Are you experiencing a problem with your Seriously! Service?
Use the network status report on the right to check if we’re currently experiencing any technical issues. If we’re already aware of your current problem we’ll do our best to resolve this as soon as possible with minimal disruption to your service.
Contact Technical Support
To contact our UK based Technical Support department call 08450 34 64 24. Technical support is available:
Monday – Friday: 08.00 – 22.00
Saturday – Sunday: 09.00 – 17.00
Alternatively you can email Technical Support.
Are you thinking of leaving Seriously!?
To cancel your Seriously! connection simply contact us and provide 7 days notice.
To move your Seriously! broadband connection to an alternative provider you need to request a MAC (Migration Authorisation Code). Your MAC is valid for 30 days.
To cancel or move your connection please click here to contact us.Network Status:
Webmail Note: Following recent server maintenance please use www.yourdomain.co.uk/webmail/ instead of webmail.seriouslyinternet.com.
At-Risk: Telford Data Centre 3 Cooling
Mon, 08 Mar 2010 16:37:45 +0000
We are currently aware of and working on an issue with one of our air cooling units in Data Centre 3 which appears to have failed. Measures are currently in place to minimise the impact that the loss of this unit is having.
Although we do not expect this to adversely affect the service we offer, [...]
Emergency maintenance: redbus-hex.edge.enta.net
Wed, 24 Feb 2010 12:08:46 +0000
25th Feb 2009 00:01 – 25th Feb 2009 04:00
During the maintenance window above, the redbus-hex.edge.enta.net router will be rebooted to resolve some configuration issues. This should take less than 30 minutes to complete, during which all directly connected customers will be out of service.
Planned Maintenance: Telehouse North
Mon, 08 Feb 2010 12:35:51 +0000
Friday 19th Feb 2010, 00:01hrs – 06:00hrs
During the maintenance window above, we will be working within the cabinet and recovering old equipment. This site must be considered to be at risk during this period.
Essential VoIP Maintenance 9th Feb 2010
Mon, 08 Feb 2010 11:40:25 +0000
We need to perform some essential maintenance on the main VoIP database. This is scheduled for 4am on 9th February 2010. During the hours of 4am and 5am you may not be able to make or receive calls. We will endeavour to keep the downtime to a minimum.
Outage: Manchester to London
Thu, 04 Feb 2010 16:15:27 +0000
We are currently seeing errors on our link between London and Manchester. To maintain network stability, we are taking this link out of service while investigations take place. All traffic will route via alternate paths, some customers may notice a small increase in latency.
