HELP
Do you have a question for Seriously!?
Our FAQ might have the answer you are looking for.
Do you need help setting up your Seriously! service?
Use one of simple guides below to set up your Internet connection, email addresses and web space.
Are you experiencing a problem with your Seriously! Service?
Use the network status report on the right to check if we’re currently experiencing any technical issues. If we’re already aware of your current problem we’ll do our best to resolve this as soon as possible with minimal disruption to your service.
Contact Technical Support
To contact our UK based Technical Support department call 08450 34 64 24. Technical support is available:
Monday – Friday: 08.00 – 22.00
Saturday – Sunday: 09.00 – 17.00
Alternatively you can email Technical Support.
Are you thinking of leaving Seriously!?
To cancel your Seriously! connection simply contact us and provide 7 days notice.
To move your Seriously! broadband connection to an alternative provider you need to request a MAC (Migration Authorisation Code). Your MAC is valid for 30 days.
To cancel or move your connection please click here to contact us.Network Status:
Webmail Note: Following recent server maintenance please use www.yourdomain.co.uk/webmail/ instead of webmail.seriouslyinternet.com.
Planned Maintenance: Generator Test
Mon, 23 Aug 2010 10:41:52 +0000
11th Sept 2010, 09:30 hours – 13:30 hours
We will be conducting a full load generator test for our Telford Data centres on Saturday 11th Sept 2010 at 09.30hrs. The switch to generator power is expected to take less than 20 seconds to complete, and a further switch to the second generator will [...]
Planned work: PWAN Maintenance
Mon, 23 Aug 2010 10:17:11 +0000
Wednesday 1st September 2010, 00:00hrs – 06:00hrs
During this maintenance window additional resilience and capacity is being added to the PWAN Infrastructure between Interxion and Telehouse. We are also taking the opportunity to upgrade the IOS on Core PWAN routers. There may be several short (up to approx. 15 minutes) outages during this time. It should [...]
VoIP and IPSEC Traffic Difficulties
Fri, 06 Aug 2010 12:25:43 +0000
We are aware of a small number of 20CN and 21CN DSL customers who are experiencing sporadic performance and connectivity related problems with both VoIP and IPSEC traffic.
Our Systems team are currently investigating this problem in co-operation with BT. Further information will be provided as and when it becomes available.
Emergency Maintenance: Bristol to Interxion
Fri, 30 Jul 2010 09:03:58 +0000
Aug 1st 2010, 06.00hrs – 18.00hrs
We have been advised by our carriers that they will be performing essential network maintenance during the window specified above. This is to carry on unfinished works from last weekend. All traffic will reroute over alternate paths during the maintenance which may lead to [...]
Emergency Maintenance: Birmingham to Interxion
Fri, 30 Jul 2010 08:56:21 +0000
Aug 1st 2010, 06.00hrs – 18.00hrs
We have been advised by our carriers that they will be performing essential network maintenance during the window specified above. This is to carry on unfinished works from last weekend. All traffic will reroute over alternate paths during the maintenance which may lead to increased latency.
