HELP
Do you have a question for Seriously!?
Our FAQ might have the answer you are looking for.
Do you need help setting up your Seriously! service?
Use one of simple guides below to set up your Internet connection, email addresses and web space.
Are you experiencing a problem with your Seriously! Service?
Use the network status report on the right to check if we’re currently experiencing any technical issues. If we’re already aware of your current problem we’ll do our best to resolve this as soon as possible with minimal disruption to your service.
Contact Technical Support
To contact our UK based Technical Support department call 08450 34 64 24. Technical support is available:
Monday – Friday: 08.00 – 22.00
Saturday – Sunday: 09.00 – 17.00
Alternatively you can email Technical Support.
Are you thinking of leaving Seriously!?
To cancel your Seriously! connection simply contact us and provide 7 days notice.
To move your Seriously! broadband connection to an alternative provider you need to request a MAC (Migration Authorisation Code). Your MAC is valid for 14 days.
To cancel or move your connection please click here to contact us.Network Status:
Webmail Note: Following recent server maintenance please use www.yourdomain.co.uk/webmail/ instead of webmail.seriouslyinternet.com.
Emergency Maintenance: Manchester 21CN
Tue, 11 Nov 2008 11:36:55 +0000
We have detected a major fault with the router that serves our Manchester 21CN interconnect. The router is currently operational but could fail at any time and should be considered at-risk.
We have engineers on route with a replacement router, there will be approx 10 minutes downtime while the router is replaced.
Additional information on exact timings [...]
Fibre Cut London to Frankfurt
Sun, 26 Oct 2008 07:50:21 +0000
Our London to Frankfurt link is currently down due to a fibre cut. Traffic to Frankfurt is taking the alternate route via Amsterdam.
The repair team are on site, we do not currently have an Estimated time to repair.
Email Problems: Entadsl.com sub-domains
Wed, 22 Oct 2008 15:56:52 +0000
We are currently experiencing problems effecting some customers using our entadsl.com email addresses. In these cases customers sub-domains, i.e. username.entadsl.com no longer resolve.
Anyone experiencing this problem will need to re-reactivate their account via the control panel link at www.enta.net/Sites
The control panel can be accessed using the first part of the ADSL username (e.g. the part [...]
Major Service Outage - London Area
Wed, 22 Oct 2008 12:16:19 +0000
We are currently experiencing major service outage in the London area on one of our supplier’s networks, which is affecting multiple circuits including leased lines.
We are working with the carrier to rectify the problem as soon as possible and more information will be made available as soon as we have it.
Planned Maintenance: At Risk - 20 & 21CN DSL Services
Tue, 21 Oct 2008 15:26:52 +0000
Wednesday 29th October 2008, 00.00hrs - 06.00hrs
During the above maintenance period we will be performing planned maintenance that will put a small number of users of the DSL pool at risk. We will be relocating some of the LNS devices to enable us to perform further network maintenance at a later date. We are currently [...]
